SVALBARD WATCHES

Welcome to official Svalbard tax-free store.
All of our items are in stock, 100% authentic, and ship directly from the Svalbard fulfillment center.
FREE WORLDWIDE SHIPPING!

PAYMENT / SHIPPING / RETURN

We are the fully official retail partner of the Svalbard brand . We work online, and with retail customers only. To purchase Svalbard watches in wholesale quantity, please contact the sales department through the official Svalbard website.

DELIVERY COSTS, SHIPPING COUNTRIES AND RULES

PRICES

All prices in our store is in USD (United States Dollar) currency.

The retail prices do not include VAT. We do NOT charge local taxes for residents outside of Hong Kong/Macao/China. You may be required to pay import duty, tax and handling fees to the postal service or courier. These charges depend on your order value and your country of order origination. To find out more about these charges, please visit your government's customs website.

DISCOUNTS

If you have a promo or discount code, please enter your code in the special field in the order form. Please note, that the discount will not apply to cost of shipping. To access our current special offers, contact us.

PAYMENT

We accept the following payment methods:

For payment with a bank card and other issues related to the operation of the site, you can contact us by e-mail shop2@svalbard.one

The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.

SHIPPING

FREE WORLDWIDE SHIPPING VIA REGISTERED AIRMAIL WITH A TRACKING NUMBER AND FULL INSURANCE.

We are currently shipping orders to the following destinations:

AMERICA: Brazil, Canada, Colombia, Chile, Panama, Mexico, United States of America (excl. Hawaii, Alaska, DPO/APO/FPO).

EUROPE: Aland Islands, Albania, Andorra, Austria, Bosnia & Herzegovina, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom.

ASIA: Armenia, Bahrain, Brunei, China, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Republic of Korea, Macao, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, Vietnam, United Arab Emirates, Uzbekistan.

OCEANIA: Australia, Fiji, New Zealand.

If your country is not in this list, you can use any mail forwarder service, like MyUS.com, and use delivery address in USA. It's fast and easy!

We do not ship to Hawaii, Alaska, DPO/APO/FPO, military bases, P.O Boxes, pack stations and other non-physical addresses.

The orders are shipped from Hong Kong within 2 to 3 business-days (Monday - Friday), excluding official & banking holidays in Hong Kong. The orders are delivered by Netherlands Post (EU & Worldwide, 12 to 20 business days) and e-Packet (USA, Canada, Australia; 11 to 19 business days).

After you order is shipped, in two or three days you will receive a tracking number that will help you to track the order status.

IMPORTANT NOTE. During worldwide pandemic (also sales, holidays, Christmas and New Year periods) delivery can take more than the standard time. We still process orders normally, but our fulfillment company and other processing centers (like DHL, Post NL, etc.) usually are overloaded. Please remember, that the parcel tracking can have a delay at the start too.

HOW TO TRACK YOUR PACKAGE

Choose the shipping company and enter your tracking number.

Yun Express: https://www.yuntrack.com

Stone 3PL: https://www.stone3pl.com

Post NL: https://www.postnl.post or use your local post website

e-Packet (China Post): https://www.17track.net ; https://www.ems.com.cn or use your local post website

DHL: https://www.dhl.com.hk

HOW TO FILL IN THE SHIPPING ADDRESS

All fields must be filled in ENGLISH. Use of any other languages is not allowed.

Please state your full Name and Family name. If you have a middle name, or several names, please type them without any abbreviations.

Please make sure to type the correct, and full, address. No abbreviations are allowed. For example:

N. Badfort st. = North Badfort street
str. = street (strasse)
av. = avenue
dr. = drive
ct. (crt.) = court
blvd. = boulevard
rd. = road
sq. = square
ln. = lane

The contact telephone number should be stated in the international format, e.g.: +1 (212) 955-13-40.

The correct way to state address is as follows:

Symon Alex Molder
1291 West Albert street, flat #B11
North Cottage, OH 30956-1291, USA
+1 (304) 409-11-23

NOTE

Please note that if you give an incorrect or incomplete address, the shipment will be returned to the warehouse and the shipping cost both ways will be deducted from the order price.

If you need any assistance when placing your order, please contact us.

WARRANTY

Your watch is warranted by Svalbard Watches Ltd. for a period of twelve (12) months from the date of purchase. The warranty does not cover damage caused by daily wear or excessive use or abuse of the bracelet, appendages and crystal. The warranty does not cover water damage when the watch is not used according to manufacturer's guidelines. All watches are shipped in working order. The warranty does not cover battery life and/or battery replacement. The warranty is usually void if unauthorized repairs have been performed by anyone other than an authorized dealer of the brand. Full warranty conditions you can find in manual instruction.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you change your mind, you may return it to us. Note! We accept returns on new, unused/unworn watches (open box) only. Please see below for more information on our return policy.

CANCEL/RETURNS

If you place an order and your order was marked as "processed", it's mean that your order was transferred to fulfillment company, and they ship your order. In this case, your order can't be cancelled.

If the customer changes their mind about a purchase and returns an item in the original condition within 15 days, a 15% of restocking fee will be withheld. The cost of return transportation will not be refunded.

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at shop2@svalbard.one to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to us. Return address will depend from your location (different for US/EU/AU).

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Please note: a 15% restocking fee will be charged for all returns.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen

(15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

REFUSED DELIVERY

IMPORTANT NOTE.

We don't have service for return unpaid taxes/unclaimed or non-delivered parcels. Parcel must be finally delivered or returned to main processing center in country of origin and destroyed.

What is mean: if you refuse delivery (like refuse to pay local customs fees), if your local customs/post can't contact you by the phone or email (which you fill in order) or provide wrong (not complete) delivery address - we will NOT refund your payment.

IMPORTANT NOTE FOR USA - If the package was sent to the USA and, for any reason, you changed your mind about receiving it (order refusal).

To receive a refund of the amount paid for your order, you must receive the package and contact us. We will provide you with a pre-paid return label, and upon receipt of your return, we will issue you a refund.

If you just refused to receive the parcel, then the parcel should return to us within 7–11 weeks.

Parcel tracking must indicate that the return process has started, and we have received the parcel back. Only after receiving it will we return your money, minus the cost of shipping both ways.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange an exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: shop2@svalbard.one

COMPANY ADDRESS

VORONAYA LLC

7260 W. AZURE DR #140, STE 2082

LAS VEGAS, 89130, NV, USA

These rules were updated and are valid from 9th January 2025 for all orders placed after this date.

shop2@svalbard.one

svalbard.watch

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SVALBARD WATCHES

SVALBARD WATCHES

Welcome to official Svalbard tax-free store. All of our items are in stock, 100% authentic, and ship directly from the Svalbard fulfillment center.FREE WORLDWIDE SHIPPING!

PAYMENT / SHIPPING / RETURN

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Welcome to official Svalbard tax-free store.
All of our items are in stock, 100% authentic, and ship directly from the Svalbard fulfillment center.
FREE WORLDWIDE SHIPPING!